Delivery and coststop

Delivery to the UK - sent from SA

International Parcel Mail - £10 We aim to dispatch your order within 24 hours

of receipt (we do not dispatch at weekends or bank holidays). Delivery usually takes  7 - 10 working days

to UK destinations. Deliveries are not made on Saturdays, Sundays or Bank Holidays.

For Channel Islands and EIRE we charge a flat rate of £10.

Europe - sent from SA International Parcel Mail  - £15

We aim to dispatch your order within 24 hours of receipt

(we do not dispatch at weekends or bank holidays).

Delivery usually takes 7 - 10 working days from the point of dispatch.

Deliveries are not made on Saturdays, Sundays or Bank Holidays.

Delivery to the USA - sent from SA

International Mail - $20

We aim to dispatch your order within 24 hours of receipt

(we do not dispatch at weekends or bank holidays). Delivery usually takes 7 - 10 working days

from the point of dispatch. Deliveries are not made on Saturdays, Sundays or Bank Holidays.

Delivery to SA - sent from SA

SA Post Office Parcel Mail - R50 -

This parcel will need signing for so we recommend that you use a work address for delivery.

We aim to dispatch your order within 24 hours of receipt (we do not dispatch at weekends or bank holidays).

Delivery usually takes 3 - 5 working days from the point of dispatch.

Deliveries are not made on Saturdays, Sundays or Bank Holidays.

Collection

We offer a collection option for all Durban based customers who would rather

collect than wait for a delivery. Collection is free and you will not be charged a delivery fee.

Please contact us on the This e-mail address is being protected from spambots. You need JavaScript enabled to view it email to organise.

Once we have received your order and confirmed stock availabilities,

you will be contacted with a date and time that you can collect from any

Froggie store of your choice.  Payment is required before goods are sent to the Store.

Returns

UK / Europe / USA / SA Returns Policy

Here at Soul of Africa we offer a 28 day returns policy, so if you are not entirely happy with your purchase you can return the item unworn in its original packaging. This does not affect your Statutory Rights. You are required to pay to the carriage to return the goods to us but if you ask for an exchange we will pay to post any goods we send back out to you. You will be refunded the full amount for the goods (postage and packing will not be refunded).

Return via Royal Mail Recorded International Delivery UK / EUR / SA, and small parcel post SA – these option requires you to re-pack your goods and take them to your local Post Office where you will need to request to send the goods back using the relevant service .  Please ensure you get a proof of postage receipt.  Goods should be returned to:

Soul of Africa, 23 - 31 Harden Avenue,  Seaview,  Durban 4094, South Africa

Please don’t forget to include your returns form so we know who the parcel is from!

If you have any queries please call us on 00 27 31 561 2366 and one of our helpful team will be happy to advise you. You can also e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Once we are in receipt of the goods we aim to process all refunds and exchanges within 48 hours.

If you think the goods you have received are faulty or if you have been sent the wrong item, please call our Returns Team on 00 27 31 561 2366 (Monday to Friday from 8.30am to 4.30pm) or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it In these circumstances we will arrange for replacement goods to be resent where appropriate.

If you have any questions at all about returning goods please contact our Returns Team on 00 27 31 561 3392 or by email This e-mail address is being protected from spambots. You need JavaScript enabled to view it who will be happy to help.

 

Order Cancellation Policy

If upon cancelling an order after it has been processed and/or dispatched a restocking fee will be charged. This fee will be the shipping amount of your order transaction resulting in only the items being refunded.

Refunds will not be issued until all merchandise is received back into the store. Soul of Africa is not liable for any lost, stolen or damaged items in the mail.

Payment

Payment for goods is to be made by Paypal only. We cannot accept payment sent in the form of cash or cheques.

Ownership

Goods remain the property of Soul of Africa until payment has been received in full.