Delivery to the USA - sent from USA

Items shipped within the USA will be sent via UPS Ground 2-5 business day service. Shipping is calculated by the following options relating to the order contents:

For example: A pair of Shoes and Trip Clips will cost $14 for delivery. This comprises $12.00 for the shoes and then an additional $2.00 for the Trip Clip, which is classed as a small item.

2 pairs of shoes would require shipping of $20.00 - $12.00 for the 1st pair, $8.00 for the 2nd.

Alternatively, items can be shipped via UPS 2^nd Day Air and shipping is calculated by the following options relating to the order contents:

For example items shipped by UPS 2nd Day Air: 2 pairs of shoes would require shipping of $30.00 - $20.00 for the 1st pair, $10.00 for the 2nd.

Delivery to P.O Boxes and Armed Forces - sent from USA

Items shipped to P.O Boxes and Armed Forces will be sent via USPS Priority Mail International 3-5 business day service. Shipping is calculated by the following options relating to the order contents:

USPS Priority Mail	Shoes / Clothing	Small Items
1st Item	$12.00	$6.00
Additional Items	$8.00	$3.00

For example: 2 pairs of shoes would require shipping of $20.00 - $12.00 for the 1st pair, $8.00 for the 2nd.

Delivery to Canada, South America and Mexico - sent from USA

Items shipped Canada, South America and Mexico will be sent via USPS Priority Mail International 7-10 business day service. Shipping is calculated by the following options relating to the order contents:

For example: A pair of Shoes and Trip Clips will cost $24 for delivery. This comprises $20.00 for the shoes and then an additional $4.00 for the Trip Clip, which is classed as a small item.

2 pairs of shoes would require shipping of $32.00 - $20.00 for the 1st pair, $12.00 for the 2nd.

Shipping Liability:

Soul Of Africa ships all domestic orders via the United Postal Service (UPS) and all international orders via United State Postal Service (USPS). All domestic orders sent via UPS will be issued their order tracking number. International orders are not issued a tracking number unless customer requests for insurance and delivery confirmation. If that request is made before order is dispatched a tracking number will be issued. Soul Of Africa is not liable for items lost, stolen or damaged in the mail and upon delivery of merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional shipping charges and fees incurred from customs clearance including any duties and additional taxes.

Any other International Destination - sent from UK

Parcelforce International Scheduled - £20

Delivery to the UK - sent from UK

With our great Shipping offer you will receive free shipping on your second and any additional items contained within your order. That means one flat rate of delivery whether you order one pair of shoes or 10. So there is no excuse to hold back!

Parcelforce 48 - £5
We aim to despatch your order within 24 hours of receipt (we do not despatch at weekends or bank holidays). Delivery usually takes 2 working days to UK destinations. Deliveries are not made on Saturdays, Sundays or Bank Holidays.

Parcelforce 24 - £10
We aim for same day despatch on orders placed before midday Monday to Friday to UK destinations.

Orders placed from Monday to Thursday should be delivered the next working day.

Orders placed between midday on Thursday and midday on Friday should be delivered on the following Monday.

Orders placed after midday on Friday, on Saturday or on Sunday will be despatched on the following Monday and should be delivered on the Tuesday.

If you are in the armed forces and require goods to be sent to a BFPO address this is charged at standard UK rate regardless of the destination – delivery times may vary.

For Channel Islands and EIRE we charge a flat rate of £10.

Elsewhere in Europe - sent from UK

With our great Shipping offer you will receive free shipping on your second and any additional items contained within your order. That means one flat rate of delivery whether you order one pair of shoes or 10. So there is no excuse to hold back!

Parcelforce Euro 48 - £15
We aim to despatch your order within 24 hours of receipt (we do not despatch at weekends or bank holidays). Delivery usually takes 2 to 5 working days from the point of despatch. Deliveries are not made on Saturdays, Sundays or Bank Holidays.

UK / Europe Returns Policy

Here at Soul of Africa we offer a 28 day returns policy, so if you are not entirely happy with your purchase you can return the item unworn in its original packaging. This does not affect your Statutory Rights. You are required to pay to the carriage to return the goods to us but if you ask for an exchange we will pay to post any goods we send back out to you. You will be refunded the full amount for the goods (postage and packing will not be refunded).

There are two main ways to return goods to us;

Return using our Parcelforce Home Collection Service – this option provides you with a cost effective and efficient service. The cost of this service is £5.00 – this amount will be deducted from your refund or charged to the card used to pay for any items requested in exchange. Simply call us on 01458 449080 and one of our friendly customer advisors will be happy to arrange a collection. We can offer collections from an alternative address and you can specify the day of the collection. This is an insured service

Return via Royal Mail Recorded Delivery – this option requires you to re-pack your goods and take them to your local Post Office where you will need to request to send the goods back using the relevant service . You will find a peel-off label with our address on the top right hand side of your despatch note.

Whichever option you choose – don’t forget to include your returns form so we know who the parcel is from!

If you have any queries please call us on 01458 449080 and one of our helpful team will be happy to advise you. You can also e-mail soareturns@footshopltd.co.uk.

Once we are in receipt of the goods we aim to process all refunds and exchanges within 48 hours.

If you think the goods you have received are faulty or if you have been sent the wrong item, please call our Returns Team on 01458 449080 (Monday to Friday from 8.30am to 4.30pm) or email soareturns@footshopltd.co.uk. In these circumstances we will arrange a free of charge collection for replacement goods to be resent where appropriate.

If you have any questions at all about returning goods please contact our Returns Team on 01458 449080 or by email soareturns@footshopltd.co.uk who will be happy to help.

USA / Canada, South America and Mexico Returns Policy

If for any reason you are not completely satisfied upon receiving your order, you have 30 days to return your shoes. You can send a return request by e-mail, telephone or post to:

E-mail: claire@soulofafrica.org.za
Tel.: +1 212 274-9000
Address: 260 Elizabeth Street, New York, NY, 10012, USA

We will be happy to offer you a refund or exchange.

In order to return or exchange you should verify that your order complies with the following:

• the shoes are unworn.
• the shoes must be sent back in the same condition in which they were received. In the case you no longer have the original packaging it should be substituted by one of the same size.
• the shoes must be delivered to the return address given (written on packaging) within 30 days from the date sent with your name, address, contact number, receipt number and whether you would like a refund or exchange (please state what style, size or colour you would like to exchange for).

If these conditions are met, Soul of Africa will refund the cost of the goods except the initial delivery cost. Should you wish to exchange for a style of a lower price, Soul of Africa will refund the difference. Should you wish to exchange for a style of a higher price, you will need to pay the difference. If it is an exchange of size, model or colour, the second S&H charge will be free. Once we have received a return we will refund you the total amount of the cost using the original method of payment, minus the postage charges. If the return or exchange takes place due to a manufacturing fault or quality defect by Soul of Africa, the total amount of the shoes will be refunded.

Please note it may take up to a week to process a refund or exchange. In the case of authorised returns, the amount paid will be refunded.

How to return your order

Should you need to return an item, please follow the instructions below. If you have any questions or need assistance, please call us Monday to Friday from 11 am to 7 pm Est.
• Detach the return form, keeping the order summary for your own records.
• Complete both sides of the returns form; this will ensure that your return is processed quickly and efficiently.
• Detach the pre-printed return address label and tape to the front of the parcel, making sure you enclose the returns form with the goods.
• Take the parcel to the Post Office and request First Class delivery for items under 3lbs and the Standard Parcel Delivery Service for parcels over 3 lbs, ensuring you take out the extra compensation option and obtaining a certificate of posting, available free on request from any post office. This will ensure you are compensated in full should your parcel go missing.
• Please note that return postage is only refunded if goods are faulty or incorrectly sent, or for an unacceptable alternative.
• If you choose to exchange an item, we will not charge the usual delivery charge for shipping the item back to you.

Order Cancellation Policy

If upon cancelling an order after it has been processed and/or dispatched a restocking fee will be charged. This fee will be the shipping amount of your order transaction resulting in only the items being refunded.

Refunds will not be issued until all merchandise is received back into the store. Soul of Africa is not liable for any lost, stolen or damaged items in the mail.

Payment for goods is to be made by credit or debit card only. We could accept payment sent in the form of cash or cheques. However, we accept no responsibility for the loss in the post.

Please note should your credit or debit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment.

Goods remain the property of Soul of Africa until payment has been received in full.